Acenew is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.
If the item is purchased from the Acenew official store, the authority to request return or refund is permitted.
If the item is purchased from distributors of Acenew, may follow the distributor policies. Please contact your distributor for further information.
Return and refund policies may vary according to local laws and regulations.
Customers can request an order cancellation within 48 hours after placing an order by email or phone with the Acenew official store.
However, if the product has already been shipped, a $25 intercept fee will be charged.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
30-Days Money-Back Guarantee
Once the item is received at Acenew warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
Please contact Acenew Customer Service to get return details.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Note: Please contact us if the refund is not received within 14 business days.
* Acenew may reserve the right for the modify and final explanation.